INDUSTRY SOLUTIONS
EFC Partner Success Stories
Companies face business challenges and have to deal with inefficiencies like operational bottlenecks with fragmented collaboration tools, scalability problems, or outdated communication systems that hinder productivity. Often, outdated systems or disjointed platforms prevent geographic expansion or hinder onboarding new users, creating delays in workflows, poor customer support or onboarding, which greatly impact revenue and overall efficiency.
We work closely with your company’s IT team to streamline systems and operational inefficiencies with a focus on:
- Increased collaboration and employee productivity
- Enhanced customer service with faster response times
- Cost savings from eliminating legacy infrastructure
- Improved voice and video call quality
- Reduced downtime and enhanced reliability
- Scalability to support new locations or users
- Faster deployment of communication tools
- Improved user experience with minimal latency
- Cost-efficient network management through automation
CONSUMER GOODS
Business Challenges
- Avaya and Cisco were primary voice platforms
- Not ready to move to cloud offer as it lacked feature parity
- Requirements included global deployment of SIP and Number Porting, local site survivability and resiliency
Stragetic Solutions
- Enabled the client to move to the Microsoft UC Platform while moving to an all-IP environment based upon SIP
- Coordinated with global carriers leveraging the AudioCodes SBCs globally
- Worked with project teams to coordinate the site design, workbook development and number porting to support the migration
- Implemented remote site survivability
EDUCATION
LARGE COLLEGIATE INSTUTION that empowers people from all backgrounds to reach their full potential. The POTS replacement project covered a campus with numerous buildings across 100 acres. Our project team provided design services to identify, document, and replace POTS lines, eliminating costly legacy voice systems.
We implemented a solution that enabled the college to successfully achieve its goal of modernizing its phone system while retaining support for mission-critical legacy analog requirements. By reducing the complexity and cost of POTS lines, the customer streamlined their communication infrastructure. Additionally, the college’s internal team received comprehensive training to deploy and maintain the new solution, ensuring long-term efficiency and sustainability.
Business Challenges
- Transitioning to a modern cloud-based solution
- Still required a method of managing analog devices for elevators, gates and door systems
Stragetic Solutions
- Reviewed customer requirements and provided planning and design to meet each use case
- Created a detailed bill of materials and ordered equipment on behalf of the customer
- Provided technical oversight during implementation, offering subject matter expertise and installation documentation
- Customer successfully used the provided documentation to complete the implementation and configuration
- Offered an enhanced support model due to the solution’s mission-critical role in supporting elevators
FINANCIAL
GLOBAL LEADING FINANCIAL FIRM leveraging data to transform lives and create a better tomorrow transformed their enterprise Voice environment globally by Transforming their Voice environment to Microsoft Teams Direct Routing.
The solution provided a globally consistent approach across the Americas and EMEA locations, ensuring seamless integration for business operations. An integrated Professional Services team supported remote branch planning, design, number porting, survivability, and test/turn-up processes. The solution successfully met the needs of various business units by implementing Teams Direct Routing, IP phones, voice systems, and analog gateways. Additionally, proactive 24×7 support was offered, providing trending data analytics and voice quality reports to ensure ongoing optimization and reliability.
Business Challenges
- Mixed environment of Avaya and Cisco PBX on-premise solutions
- Need for global deployment support for Teams Direct Routing, SIP Trunking, and Number Porting
- Requirement for local voice gateways in regions where SIP Trunks were unavailable
- Need for a solution to support over-the-top connectivity
Stratgetic Solutions
- Delivered Cloud Voice for Microsoft Teams service supporting over-the-top connectivity
- Implemented local voice gateways to address requirements in regulated countries
- Connected remote sites via Direct Internet
- Ensured interoperability between Microsoft Teams and NICE Contact Center Solution
- Provided global 24×7 service with unified monitoring through the One Voice Operations Center
HEALTHCARE
LARGE HEALTHCARE ORGANIZATION with 30,000 employees in the US, we provided technical oversight in the delivery of a Cloud Voice Service, coordinating between a tier 1 carrier and the company to transform their voice infrastructure to the cloud.
The solution enabled a seamless transition from a complex multivendor IP-PBX environment to a unified, cloud-based Microsoft Teams Direct Routing platform. By integrating carrier-grade SIP trunking connectivity and a centralized help desk, the organization gained enhanced voice services alongside advanced data analytics, empowering them to efficiently manage and optimize their communication environment.
Business Challenges
- Multi-vendor environment with independently maintained Cisco and Avaya platforms
- Need to transition from on-premise voice systems to a cloud-based solution
- Coordination required between a tier 1 carrier and the customer for infrastructure transformation
- Complexity in integrating and managing multiple communication systems across various platforms
- Ensuring seamless migration with minimal disruption to 30,000 employees
- Addressing scalability and reliability issues during the voice infrastructure transformation
- Managing technical oversight to align with business goals and improve operational efficiency
Stratgetic Solutions
- Developed an integrated migration approach to bridge Cisco and Avaya IP PBX platforms through local premise gateways
- Established Teams Direct Routing deployment to connect each IP PBX instance, ensuring seamless integration
- Enabled number porting to maintain legacy environment operations during the transition
- Reconfigured ported numbers to Microsoft Teams, supporting phased cutovers by business unit readiness
- Ensured minimal downtime and disruption throughout the migration process.
- Provided scalability and flexibility to accommodate diverse business unit timelines and requirements
- Delivered a unified communication solution aligning with the customer’s modernization goals
MANUFACTURING
GLOBAL MANUFACTURING LEADER and one of the world’s largest private companies, spanning industries such as manufacturing, petroleum, petrochemical processing, mineral extraction, ranching, and logging, required support for a comprehensive Voice Transformation program. The initiative involved migrating a predominantly Cisco-based voice infrastructure, serving over 80,000 users, to a modern Microsoft Teams Direct Routing platform.
We enabled the customer to successfully implement a globally consistent solution across three regions, meeting the business’s needs while enabling seamless call support between regions. A single-pane-of-glass interface facilitated efficient troubleshooting, providing SIP ladder diagrams for in-depth diagnostics and streamlined issue resolution.
Business Challenges
- Transitioning from an on-premises Cisco Voice solution to a secure, cloud-based platform
- Ensuring robust SD-WAN connectivity to the Cloud Services Provider for seamless voice services
- Aligning the solution with stringent IT and security protocols
- Providing SME expertise to coordinate and facilitate communication between the customer’s IT and security teams to address technical and compliance requirements
- Maintaining service continuity during the migration process
- Managing technical oversight to align with business goals and improve operational efficiency
Stratgetic Solutions
- Connected the customer’s SD-WAN environment to the carrier’s cloud network as part of the initial project phase
- Utilized Equinix Datacenter Colocation and cross-connections via ECX Cloud Exchange to meet stringent security requirements
- Coordinated with a Tier 1 carrier to establish Microsoft Teams Direct Routing support across three global regions
- Expanded connectivity in phase two by linking Microsoft Teams Direct Routing to three Tier 1 global datacenters in North America, Asia Pacific, and EMEA
- Migrated diverse Cisco environments through a comprehensive number porting process for each global region
- Supported legacy analog devices, including fax machines and overhead paging, using SIP Analog Voice Gateways
- Ensured compliance in regulated countries by implementing local SIP/E1 circuits and on-premise managed voice gateways for connectivity.
- Successfully migrated over 80,000 Direct Inward Dial (DID) numbers to the platform
PROFESSIONAL SERVICES
GLOBAL PROFESSIONAL SERVICES & AUDIT FIRM with 220,000 employees across 90 countries required support for a complex multi-vendor voice environment. The integration of Cisco, Alcatel, and AT&T’s Hosted UC Platform was facilitated by AudioCodes, enabling a flexible technical strategy that allowed some business units to “cap and integrate” existing systems while others undertook full PBX replacement.
The project successfully supported the diverse needs of various business units by providing flexible integration and replacement options for their voice systems. Media gateways were deployed to ensure remote branch survivability, maintaining voice service continuity in case of network disruptions. High-availability Session Border Controllers (SBCs) were implemented to enable fault tolerance and provide alternate voice routing options for reliability. Additionally, a Routing Manager and Session Experience Manager were delivered to optimize call routing and enhance analytics, providing the customer with deeper insights into their voice traffic and improving overall system performance.
Business Challenges
- Cisco and Alcatel served as primary platforms globally, alongside numerous PBX/Key Systems in various business units
- Insufficient global resources to install, configure, and maintain voice systems in-house
- Cloud solution was not a viable option due to missing feature parity, including:
- Support for analog devices
- Call attendant functionality
- Full PBX feature compatibility
- Lack of seamless integration across platforms
Stratgetic Solutions
- Enabled the client to transition to a unified communications (UC) platform while integrating recent investments and replacing legacy analog ports
- Delivered both a PBX replacement strategy and a “Cap and Integrate” approach, allowing for a seamless migration
- Implementation was carried out in stages to ensure minimal disruption and effective resource management
- Provided UC features such as instant messaging (IM), presence, and conferencing for enhanced communication capabilities.
- Managed PBX integration and replacement to eliminate outdated systems and improve functionality
- Supported the transformation to SIP technology, streamlining voice communication and improving scalability
- Implemented remote site survivability and continued analog support to ensure business continuity and full feature functionality during the transition
PUBLIC SECTOR
LARGE FIRE DEPARTMENT serving approximately 230,160 residents, we provided subject matter expertise and product selection for their migration to the Cloud. The department aimed to transition to Office 365 but required voice gateways to maintain compatibility with their legacy voice solution, ensuring continued support for their mission-critical Emergency Services at the fire stations.
The solution enabled the customer to enhance the resiliency of their existing environment, while eliminating the burden of annual maintenance contracts on customer premises. By transitioning to Cloud Services, the solution reduced complexity and costs, providing a more streamlined and efficient infrastructure for the customer.
Business Challenges
- Evaluated the current voice estate and developed a comprehensive transition plan to migrate the customer to cloud services
- Provided technical leadership in the design and integration of on-premises Session Border Controllers (SBCs) transitioning to Cloud SBCs, reducing the burden of annual maintenance contracts and data center responsibilities
- Designed and implemented a vendor solution for the replacement of legacy Analog SIP to Analog gateways to ensure continued support for critical analog devices
Stratgetic Solutions
RETAIL
GLOBAL RETAIL ORGANIZATION with both online and in-store operations, the company sought to reduce management and equipment overhead. To achieve this, they transitioned to a cloud-based solution where phones were pre-provisioned and shipped directly to each store and warehouse. This streamlined the deployment process, reduced logistical costs, and ensured a more efficient, scalable communication infrastructure across their global network.
The customer transitioned to a unified management solution based on Microsoft Teams, eliminating the need for multiple systems and vendors to manage equipment. This streamlined approach replicated a consistent user experience across both stores and offices. Simplified billing processes were achieved with a single solution and a single carrier, reducing complexity and operational overhead. The overall result was improved efficiency, easier management, and cost savings for the customer.
Business Challenges
- Each store and warehouse operates with a complex phone system involving multiple vendors and carriers
- Managing and coordinating services from different vendors adds operational complexity
- High costs associated with maintaining and supporting diverse vendor contracts
- Lack of scalability and flexibility in the existing phone system infrastructure.
- Difficulty in ensuring consistent service levels and integration across all locations
- Inefficient allocation of resources for managing phone systems at each store and warehouse
Stratgetic Solutions
