EFC Leadership
Meet our leaders whose mission it is to make the future of business more connected, more innovative, and more human.
Leadership Team
Cloud Technology Innovators
At EFC TECHNOLOGY GROUP, our leadership team is a dynamic blend of skilled professionals who are passionate about driving innovation and providing cutting-edge solutions to our valued customers.
With expertise spanning across Software Development, IT Services, and Technology Consulting, we are dedicated to delivering exceptional results for our clients. Our team comprises professionals with multiple industry certifications, such as AWS Certified Solutions Architect, Certified Information Systems Security Professional (CISSP), and Microsoft Certified: Azure Administrator Associate, underscoring our commitment to excellence and innovation.
We pride ourselves on fostering a culture of collaboration, continuous learning, and staying ahead of Cloud Technology, Network and Cybersecurity trends to ensure we deliver effective and reliable strategies for our customers.
Join Us
Innovation, Collaboration, Professional Growth
Are you passionate about cloud-based technology?
At EFC TECHNOLOGY GROUP, we empower talent and cultivate an environment where creativity and innovation flourish. Join a team committed to collaboration and transforming the future of business through technology. Become a part of a leadership-driven company that values your ideas and recognizes your impact. If you have an entrepreneurial mindset and a drive to make a difference, connect with us today.
Meet Jay Carnley | Founder and Visionary
Jay Carnley
Founder
EFC Technology Group
Core Strengths
Jay Carnley is a seasoned expert in Customer Success with a strong track record of driving customer retention and loyalty. He has been a pioneer in incorporating customer success principles long before the term became mainstream. Jay is known for his ability to architect solutions that align with customers’ business objectives, positioning him as a trusted advisor. He has also cultivated expertise within his teams, developing training programs that enhanced staff effectiveness and customer satisfaction.
Professional Highlights
Jay Carnley is a visionary leader in Customer Success, blending strategic insight with a commitment to excellence. With a focus on aligning business goals with customer needs, he has consistently driven measurable results. Jay’s expertise in team development and innovative training programs has elevated organizational performance and strengthened client relationships, setting a benchmark for success in the industry.
Key Achievements
- Customer Success Program Leadership: Led the development and implementation of the Customer Success program at NetApp, resulting in a 15% reduction in customer churn and $42 million in customer renewals.
- Customer Satisfaction Improvement: Successfully improved customer CSAT scores by 2.4 points, enhancing overall customer satisfaction and retention.
- Team Development: Assembled and mentored a team of Customer Success Managers, providing training and coaching that empowered the team to become trusted resources, contributing to exceptional customer outcomes.
- Training Program Creation: Developed numerous training programs designed to elevate the skills and expertise of both technical and sales teams, leading to increased effectiveness in customer interactions and success.
Jay Brummett
Partner
MODERN WORKPLACE
Core Strengths
Jay Brummett’s core strengths lie in his ability to lead Customer Success initiatives, drive customer retention, and deliver tangible outcomes such as reduced churn and increased renewals. He excels as a trusted advisor, leveraging deep product expertise to align solutions with customer business goals.
Professional Experience
With over 20 years of experience in the IT industry, Jay Brummett is a customer-focused, solutions-oriented pre-sales architect specializing in the design and implementation of innovative enterprise software and SaaS solutions. His mission is to empower customers to achieve their business goals by optimizing communication and collaboration capabilities with cloud voice solutions.
As a Pre-Sales Solutions Architect at AudioCodes, Jay specializes in AT&T Cloud Voice Direct Routing as a Service, integrating analog and PBX systems. He collaborates with enterprises, SLED, and SMBs to understand their unique requirements and develop tailored solutions. Jay has delivered workshops, created internal solutions, and provided technology verification and new solutions for both partners and direct customers, domestically and globally.
Areas of Practice
Jay possesses a strong background in Microsoft and Cisco products, as well as expertise in VoiceAI, VOCA, and OVOC. He holds multiple certifications, including MCSE and CCNA. Passionate about fostering a video-first culture, Jay is dedicated to driving customer IT transformation and helping clients navigate the evolving tech landscape.
Key Achievements
- Cloud Voice Solution Leadership: Led the implementation of AT&T Cloud Voice Direct Routing as a Service, integrating analog and PBX systems for diverse customers, delivering customized, high-impact communication solutions.
- Global Impact: Delivered technology verification and developed new solutions for both domestic and global customers, optimizing cloud voice and communication infrastructures.
Certifications
Microsoft Certified Professional (MCP)
Microsoft Certified Systems Engineer (MCSE)
Industry Standards Body Lifecycle Management
Information Technology Infrastructure Library (ITIL)
AudioCodes Certified Administrator (SBC/Teams/ARM/OVOC)
Zoom Deployment Accreditation (ZDA)
Zoom Technical Sales Accreditation (ZTSA)
Zoom Sales Accreditation (ZSA)
Cisco Certified Network Associate (CCNA)
Kevin Williams
Partner
MODERN NETWORK
Core Strengths
Kevin Williams core strengths include Network Integration, Unified Communications, Cloud Integration, and Security. Kevin excels at Developing uniquely tailored IT strategies, Managing High-Value Projects, and fostering Strategic Partnerships that drive business growth and operational success. A visionary leader, he is adept at aligning technology with business objectives to create innovative and impactful solutions.
Professional Experience
Kevin is a seasoned technology leader with over 30 years of expertise in telecommunications, specializing in WAN and Voice transformation solutions for global enterprises. As a Partner leading MODERN NETWORK at EFC Technology Group, Kevin is dedicated to driving innovative, customized solutions that enable business transformation and enhance operational efficiency. His extensive career includes strategic roles at AT&T, Verso Technology and Key Bridge Enterprises where he successfully delivered multi-million dollar IT solutions, such as advanced Network Integration, Voice Transformation and Hosting Services for major enterprises. Kevin’s deep knowledge of Unified Communications, Edge Security, and Cloud Infrastructure, combined with his consultative approach, positions him as a trusted advisor dedicated to helping businesses leverage technology to achieve their goals.
Key Achievements
- Led the Design and Implementation of a multi-million dollar Modern Network solution for a large regional bank delivering Integrated UCaaS, and Edge Security.
- Led the Design and Implementation of a Global Cloud Voice Solution with MS Teams and UCaaS Integration.
- Worked with Team to Design and Implement custom Private Cloud Network with 100% availability for large Credit Union.
- Managed a team driving over $22.3M in net annual revenue at AT&T.
- Forged strategic channel partnerships, adding $2M in revenue within 12 months.
Certifications
CompTIA Network +
AWS Certified Cloud Practitioner
Zscaler Certified Sales Professional
Don Happe
Partner
MODERN WORKPLACE /
MODERN SECURITY
Core Strengths
Don is driven by a passion for driving growth and innovation, delivering value and satisfaction to customer of all sizes. As a Partner at EFC, he leads our Modern Security and co-leads Modern Workplace Practices and excels at staying ahead of the curve in an ever-evolving IT landscape.
Professional Experience
With 30 years of IT experience and leadership, Don leverages a vast network of technology partners across various sectors, including Modern Workplace, Cloud Voice / Contact Center Solutions, SD-WAN, POTS Replacement, Security, Call Fraud Protection, and SASE solutions. He employs a structured engagement methodology to guide clients through the transformative journey of adopting the Modern IT Solutions, driving improved operational agility and enhanced customer engagement.
Areas of Practice
IT Technology Leadership, Digital Transformation & Collaboration, and expertise in Cloud Voice, Contact Center Solutions, SD-WAN, SASE, and Security technologies. He has a proven track record in IT Strategy Development, Channel Sales, and Solution Delivery, with a focus on Modern Workplace adoption.
Key Achievements
- Industry Recognition & Speaking Engagements: Served as an industry-recognized speaker at prominent events such as Microsoft Ignite and the Healthcare Information Management Systems Society (HIMSS) conferences. Key speaking topics included comparing Public and Private Cloud solutions and serving on an expert panel, “Leveraging Microsoft’s Ecosystem” and Server Virtualization.
- Published Author: Co-authored the book Virtualization with VMware ESX Server, contributing to the body of knowledge in the IT industry.
- Channel Sales & Solution Delivery: As the Director of Channel Sales at AudioCodes, Don developed and launched the SBC as a Service offering, supporting Microsoft Teams, Cisco, and Zoom on a global scale. His team provided packaged services for customers seeking simpler approaches to Voice transformation.
- IT Strategy & Digital Transformation: Founded the Microsoft Technologies Consulting Practice at AT&T Consulting Solutions, where he delivered numerous IT strategy workshops focused on Collaboration and Digital Transformation. These workshops included documenting business requirements, conducting gap and opportunity analyses, financial modeling, and planning stepwise transformation.
- Project Management & Leadership: A proficient business leader in managing complex, custom projects, Don blends business, technical, and soft skills to effectively build coalitions across diverse customer and partner teams.
- Customer projects include Abbot Laboratories, Ernst & Young, Exxon Mobil, Cargill, Cigna, McGraw Hill, Mondelez, Royal Dutch Shell, State of Texas, State of California, City of Dallas, Wal-Mart, 7-Eleven and many others.
Certifications
Microsoft Certified Professional (MCP)
Microsoft Certified Systems Engineer (MCSE)
VMWare Certified Professional (VCP)
Zoom Sales Accreditation (ZSA)
Zoom Technical Sales Accreditation (ZTSA)
Brandon Smith
Account Executive
EFC TECHNOLOGY GROUP
Core Strengths
Brandon Smith is a seasoned sales professional with a proven track record in driving enterprise growth and delivering tailored communication solutions. With deep expertise in regional sales management and a focus on client-centric strategies, he excels at understanding customer needs and building lasting relationships. Brandon’s leadership and innovative approach to enterprise communication technologies have consistently enhanced customer satisfaction and loyalty across diverse markets.
Professional Experience
With extensive experience in enterprise sales and customer relationship management, Brandon Smith has established himself as a dynamic sales professional in the IT and communications industry. While at AudioCodes, Brandon took on leadership roles, including Sr. Enterprise Sales Manager, East Region, where he was instrumental in driving sales strategies and building strong client relationships.
Previously, Brandon served as Enterprise Sales Manager, West Region, and Regional Sales Manager, Northwest, where he specialized in delivering tailored communication solutions to diverse enterprise clients. His expertise lies in identifying customer needs, strategizing innovative solutions, and fostering long-term partnerships that drive growth. His earlier position, as a Sales Associate at Fastenal Company, provided a core focus on customer service and sales.
Areas of Practice
Driving revenue growth and delivering advanced communication solutions for enterprise clients. Regional Sales across multiple regions, providing tailored strategies in diverse markets, and building strong client relationships.
Key Achievements
- Successfully managed sales operations in the West and Northwest Regions, providing customized communication solutions that met diverse customer needs.
- Built and maintained strong client relationships by understanding customer challenges and delivering tailored strategies to enhance satisfaction and outcomes.
