MICROSOFT TEAMS CLOUD VOICE

Collaboration for the Modern Workplace

Revolutionize the way your business communicates with Microsoft Teams

EFC TECHNOLOGY GROUP Microsoft Teams Solutions

Our Microsoft Teams Cloud Voice Solutions—are powerful Unified Communications platforms built for productivity. Whether you’re making calls, hosting meetings, or collaborating in real-time, Microsoft Teams Cloud Voice simplifies communication for the Modern Workplace.

At EFC, we understand that every business has unique communication requirements. That’s why we offer tailored solutions for Teams Operator Connect and Teams Direct Routing, providing you with multiple vendor options to ensure the best fit for your environment.

  • EXPLORE OUR CLOUD VOICE FEATURES Comparison Chart below to find the ideal solution for your needs.
  • BOOK A MEETING for a deep dive on EFC vendor Solutions and Offerings.
  • REQUEST A QUOTE for customized Microsoft Licensing needs.

Contact EFC today!

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Collaboration From Any Device. Anywhere. Anytime.

Connect Your Business, Teams, and Customers

Customized Solutions that Scale To Your Business

  • Reduce Overhead Costs
  • Integrate Local or Remote Workforce
  • Enhance Productivity
  • Unified Collaboration
  • Streamline Management
  • Improve Call Quality
  • Advanced Security Features
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INDUSTRY LEADING CLOUD VOICE SOLUTIONS

Whether you’re transitioning from legacy systems or handling high-volume calls, Cloud Voice for Microsoft Teams ensures your business is always Connected, Responsive, and Ready to Deliver Exceptional Service.

Stand out from competitors in your industry with top-tier solutions provided by global technology leaders in Cloud Voice for Microsoft Teams and alternative services.

EFC TECHNOLOGY GROUP offers Industry-Leading Cloud Voice Solutions designed to transform your communication infrastructure with flexible, reliable cloud-based platforms that are tailored to any work environment.

By leveraging our deep expertise in Unified Communications, your employees will enjoy dependable, crystal-clear voice connections wherever they work. We eliminate barriers whether they work remotely or in the office, ensuring smooth communication at all times. IT teams can efficiently manage and scale communications to align with organizational growth.

EFC CLOUD VOICE SOLUTIONS

Powerful Features • Seamless Functionality • Licensing Requirements • Compliance

 

Operator Connect

Operator Connect enables businesses to use Microsoft Teams as their primary voice communication platform. It is ideal for companies seeking an easy way to enable telephony in Teams with carrier-grade reliability. Tailored for small to mid-market customers, it provides a straightforward integration. However, it has limitations in local survivability, PBX integration, and analog support.

  • Seamless Integration with Microsoft Teams: Operator Connect allows businesses to easily integrate their telephony services directly into Microsoft Teams, enabling users to make and receive calls through the Teams interface, without the need for additional hardware or software
  • Simplified Management: With Operator Connect, IT administrators can manage voice services through the Teams admin center, streamlining management and reducing complexity by centralizing all telephony functions within Teams
  • Improved Call Quality: The service utilizes a global network of carrier partners, ensuring high-quality, reliable voice calls, and providing consistent performance across regions
  • Scalability: Operator Connect supports flexible scalability, allowing businesses to easily add or remove users or scale their telephony needs based on evolving business requirements
  • Cost Efficiency: By consolidating communication services (voice, chat, video) into a single platform, businesses can reduce costs associated with managing separate communication systems and lower infrastructure maintenance expenses

Direct Routing

Direct Routing supports customers of all sizes and is tailored for global multi-national companies dealing with various countries with voice regulations. It allows for SIP Trunk Connectivity to other cloud providers, including Contact Center, Call Recording, and Fax providers. The service supports both FXS and FXO Analog ports, as well as high-density analog gateways suitable for manufacturing, hospitality, and healthcare industries. It also includes advanced analog features such as PLAR (Private Line Automatic Ringdown), Emergency Phones, On-Network Calling, and enhanced security measures.

  • Flexibility in Carrier Choice: Direct Routing allows businesses to use their own telephony provider (SIP trunking or a preferred carrier) with Microsoft Teams, offering greater flexibility in choosing the best carrier for their needs and potentially reducing costs.
  • Enhanced Control: It provides businesses with more control over their telephony environment, allowing them to configure their voice infrastructure, manage call routing, and implement custom rules that fit their organization’s unique requirements.
  • Global Reach: Direct Routing enables businesses to extend Teams’ voice capabilities globally by connecting to a wide variety of carriers, making it easier to support international calling and regional telephony requirements.
  • Cost Savings: Organizations can potentially lower costs by utilizing their existing voice infrastructure, avoiding vendor lock-in, and leveraging competitive pricing from preferred carriers, especially for long-distance or international calls.
  • Customization and Features: Direct Routing enables the integration of advanced features such as call recording, voicemail, auto-attendant, and contact center solutions, giving businesses the ability to tailor their communication setup beyond the basic Teams functionality.

Hosted Voice Service

Hosted Voice Service caters to customers of all sizes, offering its own Unified Communications (UC) client for those who opt out of Microsoft Teams licensing. Customers can choose between the HVS client or a Teams client for HVS calling. Options are available to support advanced SMS and paging options, along with basic native Contact Center capabilities.

  • Cost Savings: Hosted Voice services eliminate the need for on-premises phone systems, reducing hardware, maintenance, and upfront capital costs. Businesses typically pay a predictable monthly fee, which helps with budgeting and cost control.
  • Scalability: Hosted Voice solutions are highly scalable, allowing businesses to easily add or remove lines and features as needed. This flexibility is ideal for growing businesses or those with fluctuating communication needs.
  • Reliability and Uptime: With a hosted service, businesses benefit from the provider’s robust infrastructure, ensuring high availability, disaster recovery, and minimal downtime. Most hosted voice providers offer service level agreements (SLAs) guaranteeing uptime.
  • Advanced Features: Hosted Voice services typically include a range of advanced features such as voicemail-to-email, call forwarding, auto-attendant, conference calling, and mobile integration, which are often unavailable or costly with traditional phone systems.
  • Easy Management and Maintenance: Since the system is cloud-based, businesses can manage and configure their phone system remotely via an intuitive interface. Updates and maintenance are handled by the service provider, reducing the burden on internal IT resources.

POTS Replacement

This solution is designed for customers seeking a mission-critical POTS (Plain Old Telephone Service) replacement. It supports specialty lines including analog, alarms, fire panels, and paging systems. The service ensures reliability with a battery backup and dual network support, utilizing both broadband and LTE. This makes it ideal for critical applications such as elevators, emergency phones, and alarm panels.

  • Cost Reduction: Replacing traditional POTS lines with modern VoIP or digital services can significantly lower ongoing costs. POTS lines typically involve higher service fees, while newer solutions offer lower operational costs and more flexible pricing.
  • Enhanced Reliability: Modern POTS replacement services (like VoIP, SIP trunks, or cloud-based systems) offer improved reliability with built-in redundancy, minimizing the risk of outages or service disruptions compared to traditional landline systems.
  • Scalability: Unlike POTS, which can be cumbersome to scale, modern solutions like VoIP can easily be expanded to accommodate growing business needs, allowing businesses to add or remove lines and features with minimal effort.
  • Advanced Features: POTS replacement services provide advanced features such as voicemail-to-email, call forwarding, conferencing, and mobile integration, which are not available with traditional landlines. These features enhance business communication and productivity.
  • Future-Proofing: As telecommunications networks evolve, traditional POTS services are being phased out in many regions. By transitioning to newer technologies, businesses ensure they are prepared for the future, avoiding potential service disruptions and staying competitive with advanced communication tools.

ZOOM

ZOOM is a versatile video conferencing platform that supports virtual meetings, webinars, and collaborative events. Zoom Phone provides Public Switched Telephone Network (PSTN) support with a growing list of countries. Known for high-quality video, audio, screen sharing, and real-time messaging, Zoom has become essential for businesses, educational institutions, and individuals, especially with the rise of remote work and online learning. Zooms business strategy is cohesive in that it provides a unified product approach for Collaboration and Contact Centers, along with embedded AI integration, making Zoom a strong alternative to Microsoft Teams.

  • Ease of Use: Zoom is known for its user-friendly interface, making it simple for individuals and businesses to host meetings, webinars, and conferences without the need for complex setups or technical expertise.
  • High-Quality Video and Audio: Zoom offers reliable, high-quality video and audio, even with large groups or in challenging network conditions, ensuring clear communication and effective collaboration during virtual meetings.
  • Scalability: Zoom supports meetings of all sizes, from one-on-one calls to large webinars and conferences with hundreds or even thousands of participants. It can easily scale to meet the needs of small businesses or large enterprises.
  • Collaboration Tools: Zoom provides a wide range of collaboration features, such as screen sharing, whiteboarding, chat, file sharing, and virtual breakout rooms, enabling efficient teamwork and engagement during virtual meetings.
  • Cross-Platform Accessibility: Zoom is accessible on multiple devices and platforms, including desktops, laptops, smartphones, and tablets. It supports both Windows and Mac computers, as well as Android and iOS devices, allowing users to connect from anywhere.

INNOVATIVE COMMUNICATION FEATURES

Whether you’re transitioning from legacy systems or handling high-volume calls, Cloud Voice for Microsoft Teams ensures your team is always Connected, Responsive, and Ready to Deliver Exceptional Service.

We Provide More than Cloud Communication Services. We Provide the Right Solutions with the Features You Need.

Are you looking to reduce costs, enhance collaboration, and efficiency in your business operations? Book a meeting with us to discover how our Cloud Voice solutions can support your goals.

EFC TECHNOLOGY GROUP Cloud Voice Feature Comparison Infographic
BOOST TEAMWORK: Microsoft Teams Training

Ensure everyone stays connected and productive post-rollout. EFC offers easy training to help your teams hit the ground running!