Our Team…
At EFC Technology Group, our team is a dynamic blend of skilled professionals who are passionate about driving innovation and providing cutting-edge solutions. With expertise spanning across software development, IT services, and technology consulting, we are dedicated to delivering exceptional results for our clients. Our team prides itself on collaboration, continuous learning, and staying ahead of industry trends to ensure that we always offer the most effective and reliable technology strategies.
Want to join?
Are you passionate about innovation, collaboration, and growth? We’re always looking for talented individuals who are ready to make a difference. At [Company Name], we foster a dynamic and inclusive environment where creativity thrives, and every team member’s contribution is valued. If you’re ready to take the next step in your career and join a forward-thinking team, we’d love to hear from you!
Jay Carnley
Leader
Professional Highlights
Jay Carnley is a seasoned expert in Customer Success with a strong track record of driving customer retention and loyalty. He has been a pioneer in incorporating customer success principles long before the term became mainstream. Jay is known for his ability to architect solutions that align with customers’ business objectives, positioning him as a trusted advisor. He has also cultivated expertise within his teams, developing training programs that enhanced staff effectiveness and customer satisfaction.
Areas of Practice
Customer Success, Customer Retention, Enterprise Software Solutions, Strategic Planning, and SAAS/PAAS/IAAS
Key Achievements
- Customer Success Program Leadership: Led the development and implementation of the Customer Success program at NetApp, resulting in a 15% reduction in customer churn and $42 million in customer renewals.
- Customer Satisfaction Improvement: Successfully improved customer CSAT scores by 2.4 points, enhancing overall customer satisfaction and retention.
- Team Development: Assembled and mentored a team of Customer Success Managers, providing training and coaching that empowered the team to become trusted resources, contributing to exceptional customer outcomes.
- Training Program Creation: Developed numerous training programs designed to elevate the skills and expertise of both technical and sales teams, leading to increased effectiveness in customer interactions and success.
Core Strengths
Jay’s core strengths lie in his ability to lead Customer Success initiatives, drive customer retention, and deliver tangible outcomes such as reduced churn and increased renewals. He excels as a trusted advisor, leveraging deep product expertise to align solutions with customer business goals.
Jay Brummet
Partner
Professional Experience
With over 20 years of experience in the IT industry, Jay Brummett is a customer-focused, solutions-oriented pre-sales architect specializing in the design and implementation of innovative enterprise software and SaaS solutions. His mission is to empower customers to achieve their business goals by optimizing communication and collaboration capabilities with cloud voice solutions.
As a Pre-Sales Solutions Architect at AudioCodes, Jay specializes in AT&T Cloud Voice Direct Routing as a Service, integrating analog and PBX systems. He collaborates with enterprises, SLED, and SMBs to understand their unique requirements and develop tailored solutions. Jay has delivered workshops, created internal solutions, and provided technology verification and new solutions for both partners and direct customers, domestically and globally.
Areas of Practice
Jay possesses a strong background in Microsoft and Cisco products, as well as expertise in VoiceAI, VOCA, and OVOC. He holds multiple certifications, including MCSE and CCNA. Passionate about fostering a video-first culture, Jay is dedicated to driving customer IT transformation and helping clients navigate the evolving tech landscape.
Key Achievements
- Cloud Voice Solution Leadership: Led the implementation of AT&T Cloud Voice Direct Routing as a Service, integrating analog and PBX systems for diverse customers, delivering customized, high-impact communication solutions.
- Global Impact: Delivered technology verification and developed new solutions for both domestic and global customers, optimizing cloud voice and communication infrastructures.
Core Strengths
Jay’s core strengths lie in his ability to lead Customer Success initiatives, drive customer retention, and deliver tangible outcomes such as reduced churn and increased renewals. He excels as a trusted advisor, leveraging deep product expertise to align solutions with customer business goals
Kevin Williams
Partner | MODERN SECURITY
Professional Experience
Kevin Williams is a seasoned technology leader with over 30 years of expertise in telecommunications, specializing in WAN and Voice transformation solutions for global enterprises. As a Managing Partner at Widelity Network Services LLC, Kevin drives innovative, customized solutions that enable business transformation and enhance operational efficiency. His extensive career includes strategic roles at AT&T, where he successfully delivered multimillion-dollar IT solutions, such as advanced network integrations and hosting services for major enterprises. Kevin’s deep knowledge of unified communications, security, and infrastructure, combined with his consultative approach, positions him as a trusted advisor dedicated to helping businesses leverage technology to achieve their goals.
Key Achievements
- Led the development of synaptic and application hosting solutions for a major hotel chain, generating $1.5M in annual revenue.
- Spearheaded a $4.5M network migration project for a law firm, including turnkey planning and execution.
- Delivered wireless application development for a financial services provider, contributing $600K annually.
- Managed a team driving over $22.3M in net annual revenue at AT&T.
- Forged strategic channel partnerships, adding $2M in revenue within 12 months.
Core Strengths
Kevin’s core strengths include network integration, unified communications, advanced infrastructure, and security. Kevin excels at developing tailored IT strategies, managing high-value projects, and fostering strategic partnerships that drive business growth and operational success. A visionary leader, he is adept at aligning technology with business objectives to create innovative and impactful solutions.
Don Happe
Associate Partner | MODERN WORKPLACE
Professional Experience
With 30 years of IT experience and leadership, along with a vast network of technology partners, including Cloud Voice, Contact Center Solutions, SDWAN, POTS replacement, Security, Call Fraud Protection, and SASE solutions, Don uses a structured engagement methodology that guides clients through the transformative journey of adopting the Modern Workplace, resulting in improved operational agility and enhanced customer engagement.
Key Achievements
- Industry Recognition & Speaking Engagements: Served as an industry-recognized speaker at prominent events such as Microsoft Ignite and the Healthcare Information Management Systems Society (HIMSS) conferences. Key speaking topics included comparing Public and Private Cloud solutions and serving on an expert panel, “Leveraging Microsoft’s Ecosystem” and Server Virtualization.
- Published Author: Co-authored the book Virtualization with VMware ESX Server, contributing to the body of knowledge in the IT industry.
- Channel Sales & Solution Delivery: As the Director of Channel Sales at AudioCodes, Don developed and launched the SBC as a Service offering, supporting Microsoft Teams, Cisco, and Zoom on a global scale. His team provided packaged services for customers seeking simpler approaches to Voice transformation.
- IT Strategy & Digital Transformation: Founded the Microsoft Technologies Consulting Practice at AT&T Consulting Solutions, where he delivered numerous IT strategy workshops focused on Collaboration and Digital Transformation. These workshops included documenting business requirements, conducting gap and opportunity analyses, financial modeling, and planning stepwise transformation.
- Project Management & Leadership: A proficient business leader in managing complex, custom projects, Don blends business, technical, and soft skills to effectively build coalitions across diverse customer and partner teams.
Core Strengths
Don is driven by a passion for driving growth and innovation, delivering value and satisfaction to both enterprise and channel partners, and staying ahead of the curve in an ever-evolving IT landscape.
Brandon Smith
Account Executive
Professional Experience
With extensive experience in enterprise sales and customer relationship management, Brandon Smith has established himself as a dynamic sales professional in the IT and communications industry. Over the past four years at AudioCodes, Brandon has taken on progressively senior roles, including Sr. Enterprise Sales Manager, East Region, where he was instrumental in driving sales strategies and building strong client relationships.
Previously, Brandon served as Enterprise Sales Manager, West Region, and Regional Sales Manager, Northwest, where he specialized in delivering tailored communication solutions to diverse enterprise clients. His expertise lies in identifying customer needs, strategizing innovative solutions, and fostering long-term partnerships that drive growth.
Brandon’s early career experience as a Sales Associate at Fastenal Company provided him with a solid foundation in customer service and sales fundamentals.
Brandon is committed to helping clients navigate the evolving landscape of enterprise communication solutions and achieve their business goals.
Areas of Practice
Enterprise Sales Leadership: Served as Sr. Enterprise Sales Manager, East Region at AudioCodes, driving revenue growth and delivering strategic solutions to enterprise clients.
Regional Sales Expertise: Successfully managed sales operations in the West and Northwest Regions, providing customized communication solutions that met diverse customer needs.
Client-Focused Approach: Built and maintained strong client relationships by understanding customer challenges and delivering tailored strategies to enhance satisfaction and outcomes.
Core Strengths
Brandon Smith is a seasoned sales professional with a proven track record in driving enterprise growth and delivering tailored communication solutions. With deep expertise in regional sales management and a focus on client-centric strategies, he excels at understanding customer needs and building lasting relationships. Brandon’s leadership and innovative approach to enterprise communication technologies have consistently enhanced customer satisfaction and loyalty across diverse markets.
